Blog Archives

Welcome to the HGP Blog!

Welcome to the HGP Blog!  Here you will find updates, insights and much more about the hospitality industry! Enter your email in the box on the right to subscribe to this blog and get updates as they happen!

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Is “Supervisor” a codeword for “get correct answers”?

Here’s a question for anyone working in customer service: why does it require speaking with a Supervisor in order to get clear cut answers? This goes to the heart of Quality Management… instilling quality from the onset and ensuring that

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Travel Warnings – Do they Help or Hurt?

I just read an interesting brief in the Miami Herald this morning about how some countries are issuing travel warnings against various cities in the United States.  This has apparently sparked “outrage”, but then again, the US State Department is

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14 Ideas from a Really Smart Guy on How to Manage Better

So I was going to develop an entire series of blog posts dedicated to W. Edwards Deming’s 14 Points for the Transformation of Management.  Absolutely riveting stuff that would pull readers in left and right and….. okay who am I

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Who Was Deming… and Why Should You Care?

For those ardent fanatical readers who  read my first blog post (if you didn’t don’t feel bad, you can always go back) you may have noticed that I mentioned that the theories I studied during my MBA, particularly those of

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I am a Hospitalitarian

Having been away from the blogosphere for a while, it’s difficult to come up with just the right topic to re-acquaint myself with the blogoworld.  With so much going on and so much to say, I figured I would start

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